Service Advisor
Give technicians and support teams evidence-grounded diagnostic guidance, next-best actions, and approved answers in the flow of work.
Explore Service AdvisorCircuitry.ai at Field Service Connect 2026
Connect every service decision. Deliver the right fix, right part, and right outcome.
Meet Circuitry.ai in Austin to see how Service Decision Intelligence connects field knowledge, asset and repair data, parts, warranty rules, and AI Workers to improve first-time fix, product uptime, technician productivity, and service margin.
- When
- November 4–6, 2026
- Where
- Austin Marriott Downtown · Austin, TX
- Who
- Senior field service and support leaders
>95%
decision accuracy with the required domain knowledge and service data
90 days
designed time to value for focused deployments
One layer
across field service, support, parts, warranty, and service contracts
Service Decision Intelligence
Turn fragmented service decisions into one governed journey.
Circuitry.ai works with your existing FSM, CRM, ERP, DMS, warranty, parts, and knowledge systems. Purpose-built AI Workers help people make better decisions today and selectively automate them as accuracy, trust, and business value are proven.
Parts Advisor
Identify the right part for the asset, symptom, repair, and configuration while reducing search time, wrong-part orders, and repeat visits.
Explore the platformWarranty Decision Intelligence
Apply consistent coverage, policy, labor, parts, evidence, and approval criteria to warranty and service contract decisions.
Explore Warranty Decision Intelligence
01 Request
→
02 Diagnose
→
03 Identify part
→
04 Validate coverage
→
05 Resolve
→
06 Learn
Accuracy creates trust. Outcomes prove value.
Start with a high-value decision. Scale autonomy with confidence.
Customers define the decision categories, confidence thresholds, limits, approvals, and exceptions. Circuitry.ai provides the evidence, explanations, audit trail, and outcome analytics needed to increase autonomy responsibly.
More service work completed with the team you have
Reduce time spent searching, researching, documenting, and repeating expert guidance.
Better fixes, parts decisions, and customer experiences
Connect each recommendation to first-time fix, uptime, repair accuracy, cycle time, and customer impact.
Automation matched to confidence and risk
Automate repeatable, low-risk decisions while routing exceptions and high-impact work to experts.
Warranty and service contracts
Close the gap between the repair in the field and the decision behind the claim.
Warranty Decision Intelligence gives OEM warranty teams and service contract TPAs a consistent, evidence-grounded decision layer across claim intake, validation, adjudication, payment, and audit. It complements existing administration systems without requiring a rip-and-replace program.
Answer coverage questions faster using approved contracts, policies, exclusions, repair evidence, and asset context.
Validate labor, parts, recalls, technical bulletins, images, and documents before a decision is made.
Score claims and surface anomalies to focus expert review where risk, cost, or uncertainty is highest.
Automate low-risk decisions with configurable approvals, explanations, human oversight, and a complete audit trail.
Circuitry.ai on the agenda
See Autonomous Service Journeys in action.
Leave with a practical way to prioritize AI use cases, define the right level of autonomy, and measure what changes.
Wednesday
04
November
Autonomous Service Journeys: How AI Workers Deliver the Right Fix, Right Part, and Right Outcome
Circuitry.ai will share a practical blueprint and customer examples for applying Service Decision Intelligence across the field service lifecycle. Learn how to map high-value decisions, determine the right level of autonomy, and deploy AI Workers that improve diagnostics, parts accuracy, and repair guidance.
Service leaders will leave with a practical framework to:
- Identify their highest-value AI use cases.
- Design an autonomous service journey.
- Measure first-time fix, technician ramp time, call deflection, repair and parts accuracy, warranty leakage, and service margin.
Ashok KarthamFounder & CEO · Circuitry.ai
View official agenda
Bring us one of your hardest service decisions.
Meet with the Circuitry.ai team to map a decision, identify the knowledge and data it requires, and discuss a focused path from assisted work to governed autonomy.
Request a timeMeet Circuitry.ai in Austin
Make your Field Service Connect conversation count.
Tell us what you want to improve—technician productivity, first-time fix, product uptime, support resolution, parts accuracy, warranty leakage, or service margin. We’ll arrange a focused conversation or demonstration at the event.
WhenNovember 4–6, 2026
WhereAustin Marriott Downtown · Austin, TX
Meet usMeeting location to be confirmed
Request a meeting or demo
What service decision would you like to improve?
Complete the form and a Circuitry.ai team member will follow up to coordinate a time.
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