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LIVE LEARNING SESSION

Optimizing Service Processes with AI: How Manufacturers Can Improve Product Uptime and Operational Efficiency

Tuesday Oct 29, 2024 | 1:00 PM ET/10 AM PT

In this learning session, we'll show you how AI can help your service teams work smarter, reduce operational costs, and tackle common service challenges.

Join us for an insightful learning session designed for field service leaders in manufacturing to learn how to transform their service teams and optimize their processes with AI to improve product uptime and efficiency.

Mark Hessinger, an expert with 30+ years of experience as a global services leader, will share how Enterprise AI addresses challenges in the field service industry.

 During this webinar hosted by Circuitry.ai, you will learn how to:  

  • Optimize technician productivity and reduce costs by automating routine tasks and minimizing truck rolls.
  • Tackle workforce gaps with faster onboarding and AI-powered training.
  • Improve first-time fix rates by integrating triage functions and AI diagnostics.
  • Empower customers with AI-guided self-service and troubleshooting.

 

Save Your Spot

Meet Your Expert Guest

mark-headshot

Mark Hessinger, Global Services Business Leader
Service Council Advisory Board Member, Former SVP, Global Customer Success, 3D Systems

Mark Hessinger is a highly accomplished senior executive with extensive expertise in customer focused global operations, customer support, and service delivery. Mark is known for his strategic vision and ability to implement innovative solutions that enhance efficiency, optimize processes, and improve customer experiences.

As a versatile leader, Mark has successfully managed large, geographically dispersed teams, providing direction for field service, repair, and maintenance functions.

He has been instrumental in helping organizations navigate change, streamline processes, and create innovative customer-centric solutions in today’s fast-evolving business landscape.

 

Who is this Webinar For?

  • Executives in the industrial manufacturing sector

  • Field service leaders 

  • Strategy and innovation managers in service seeking to drive digital transformation

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