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WARRANTY DECISION INTELLIGENCE

For OEM warranty & claims leaders

Improve claim decisions. Reduce avoidable cost.

Use AI to evaluate the evidence, coverage, parts, labor, and payment readiness behind each claim. Give reviewers the context to resolve exceptions and pay the supported amount.

Request a demo Explore a claim review

Start with one claim population.
Prove value against your current process.

Service specialists inspect equipment and review repair information on a tablet.
Better decisions begin with better evidence.

ILLUSTRATIVE CLAIM REVIEW

Cooling-system repair

Review needed
Initial eligibility
Dates & usage checked
Repair evidence
Leak source needs support
Labor operations
Possible overlap to verify
RECOMMENDED NEXT STEP

Request the diagnostic result.
Confirm the labor allowance.

Example only. Final coverage and payment depend on the evidence, applicable policy, and authorized review.

01

Improve decision qualityMake the evidence easier to assess.

02

Reduce review effortFocus expertise on what needs attention.

03

Pay the supported amountResolve uncertainty before payment.

THE NEXT OPPORTUNITY

Your rules handle the routine.
Where is the remaining gap?

If routine claims already move through your rules, focus on exceptions, review effort, and the quality of current decisions. Circuitry.ai adds evidence and context to the process you already use.

Potential starting points alongside your existing claims process. Current capabilities vary by OEM.
Your current processThe question to exploreWhere to focus
Routine auto-approvalsDoes the evidence support the decision?Sample approved claims for decision quality.
Exception queuesWhat does the reviewer still need to resolve?Assemble evidence and explain the exception.
Parts and labor checksIs the submitted work reasonable for this repair?Review repair context, quantities, and potential overlap.
Payment holdsWhat specifically is preventing release?Identify missing information and outstanding approvals.

Choose the gap that matters in your operation. The starting scope reflects your existing controls and capabilities.

FIVE CONNECTED CHECKS

Connect the claim.
Understand the decision.

Bring the claim narrative, policy, repair references, and supporting evidence into a review your team can act on.

01 / REPAIR EVIDENCE

Does the repair story hold together?

Connect the complaint, diagnosed cause, and completed correction with technician notes, diagnostic results, photos, and available repair documents.

  • Check whether the 3Cs explain the repair.
  • Surface missing support or conflicting details.
  • Identify the specific evidence a reviewer needs.
Example: water-pump replacementREPAIR ORDER
Complaint
Customer reports coolant loss.
Cause
“Pump leaking.”
Correction
Water pump replaced.
Question for review

The photo shows coolant near the pump and thermostat housing. Request a pressure-test result or technician note that identifies the leak source.

02 / POLICY & COVERAGE

Which policy applies to this repair?

Evaluate the claim against the relevant OEM policy, product eligibility, coverage conditions, and authorization requirements.

  • Check dates, mileage or operating hours, and component eligibility.
  • Use the applicable terms and policy version.
  • Surface exceptions that require an authorized decision.
Coverage reviewILLUSTRATIVE
Initial check
Reported dates and usage pass configured checks.
Open question
Does the diagnosed condition meet the applicable coverage terms?
Next step

Resolve the repair-evidence gap, then apply the relevant policy. An initial eligibility check does not establish final coverage.

03 / PARTS & LABOR

Is the work reasonable for the supported repair?

Review parts, quantities, labor operations, time, and rates against the OEM’s approved references and relevant repair context.

  • Check part applicability and submitted quantities.
  • Compare labor lines with the relevant repair allowance.
  • Flag possible overlaps or unexplained differences.
Labor reviewILLUSTRATIVE
Main operation
Water-pump replacement.
Additional line
A separate access operation is also billed.
Question for review

Confirm whether the access operation is included in the primary allowance. Adjust the line only when the reference and authorized review establish an overlap.

04 / DUPLICATES & INCONSISTENCIES

What changes when you see the service history?

Compare available records to identify potentially repeated claims, repeated operations, or conflicting repair details that deserve attention.

  • Review related claims and repair orders.
  • Distinguish repeat repairs from possible duplicate billing.
  • Flag inconsistencies for clarification with supporting context.
History reviewILLUSTRATIVE
Potential signal
A similar repair appears on the same asset.
Review context
Repair date, mileage or hours, invoice, and prior correction.
Next step

Establish whether this is a duplicate submission, a comeback, or a separate failure. A similarity flag is a reason to investigate.

05 / PAYMENT READINESS

What still stands between this claim and payment?

Check whether repair documents, submitted amounts, resolved exceptions, and required approvals support the next payment step.

  • Match the final repair order to the authorized claim.
  • Identify missing documents or unresolved differences.
  • Apply the OEM’s approval and payment controls.
Readiness reviewILLUSTRATIVE
Open items
Diagnostic support and labor clarification.
After resolution
Reassess the claim and confirm the supported amount.
Next step

Route the resolved claim for authorized approval or payment release under the configured process.

Explore the capabilities behind the review.

Warranty Decision Intelligence

FROM CLAIM TO NEXT ACTION

A clearer path through
every review.

Answer • Decide • Act.

Connect AI evaluation to the people and actions that move a claim forward.

Claim evidence enters evaluation, then routes to authorized approval, a request for information, or expert review. New evidence returns to evaluation. Decisions and actions are recorded.

01 / ANSWER

Assemble the evidence

Claim + repair order
Policy + service history
Parts + labor references
Photos + diagnostic results

Authorized sources

02 / DECIDE

Evaluate the claim

Review the five connected checks. Surface supported findings, uncertainty, and the recommended next step.

Evidence + reasoning + controls

03 / ACT

Ready for authorized approvalProceed within defined controls.

Request specific informationClarify the gap, then re-evaluate.

Route to an expertProvide the relevant context.

New evidence returns to evaluation. Record the decision, reviewer input, and payment readiness.

Your policiesYour thresholdsYour reviewersExplore trust & governance ↗

PRODUCTION EXPERIENCE

A practical foundation
for your OEM evaluation.

CARS Protection Plus uses Circuitry.ai in its service-contract claims operations, with AI claim scoring and adjudicator review.

Build on that production experience. Evaluate the approach against your OEM policies, repair context, data, and existing process.

Read the CARS story in Warranty Week (opens in a new tab)
THE CUSTOMER PRIORITY
“making sure that we pay the right amount on every claim”
Lance LaCoePresident & CEO, CARS Protection PlusExcerpt from Warranty Week, October 13, 2026

VSC production experience. OEM outcomes are established through your own evaluation.

START WHERE VALUE CAN BE MEASURED

One population.
A clear comparison. A measurable result.

Begin with a defined scope that gives your team a practical basis for deciding what to expand.

A STRONG STARTING POINT

Bring the right conditions together.

  • A claims sponsor who owns the outcome.
  • Accessible claim, policy, and repair data.
  • A meaningful exception or review workload.
CHOOSE ONE INITIAL SCOPE
Claim categoryProduct lineRegionException population
  1. 01

    Define the baseline

    Select the population, current process, reference sources, and success measures with your warranty team.

  2. 02

    Compare the decisions

    Review representative claims alongside the current process. Have qualified reviewers resolve differences and measure effort.

  3. 03

    Expand with evidence

    Increase scope or authorized automation when decision quality and business results meet your agreed criteria.

THE OEM VALUE SCORECARD

Measure the decision.
Then measure the difference.

Compare equivalent claim populations and an agreed baseline. Track correct decisions and dealer outcomes alongside cost and speed.

Five measures for evaluating the value of OEM claim decision intelligence
MeasureWhat to compareA useful success signal
01Decision qualityApproval, adjustment, denial, and information-request quality against an independently reviewed reference.More consistent, supported outcomes.
02Review effortActive reviewer minutes per resolved claim, including clarification and rework.Less effort to reach the right decision.
03Avoidable expenseValidated unsupported cost prevented or recovered, net of reversals.Lower avoidable expense per comparable claim.
04Payment cycle timeSubmission to payment release, including time awaiting dealer information.Faster release of supported payments.
05Dealer disputesDisputes per 1,000 decisions and the proportion that overturn the original decision.Fewer disputes and fewer avoidable reversals.

Count validated expense reductions once. Track reviewer capacity separately. A temporary payment hold is not a realized saving.

Turn claim outcomes into claims intelligence.

Explore cost drivers, emerging patterns, and the next areas to improve.

Explore Claims Intelligence

QUESTIONS FROM OEM LEADERS

A focused start.
Room to scale.

We already auto-approve routine claims. Where should we start?

Start with a meaningful exception population, claims that require repeated review, or a sample of approved claims where decision quality deserves closer assessment. Define the opportunity using your current process and controls.

What data is needed for the initial evaluation?

Begin with representative claims and the supporting repair orders, policies, and parts or labor references relevant to the selected scope. Add service history, diagnostic results, and images where available. The evaluation identifies material data gaps before you expand.

Who controls the final decision and payment?

Your organization defines the policies, permissions, approval thresholds, and reviewer responsibilities. Begin with reviewer-assisted decisions, then enable eligible actions within authorized controls as evidence supports expansion.

How does this work with our current warranty system?

Circuitry.ai can add a decision layer alongside the warranty system and process you use today. The initial scope defines authorized data access, integration requirements, and the actions that return to the existing process.

SEE IT IN YOUR OEM CONTEXT

What could better
claim decisions
mean for you?

Tell us where your team spends the most review effort. We’ll show how Warranty Decision Intelligence can evaluate a relevant claim scenario and help define a measurable starting point.

  • Walk through a relevant claim scenario.
  • See evidence, policy, and repair checks together.
  • Define a starting scope and value scorecard.
Better Service Decisions.
Better Service Outcomes.

Answer • Decide • Act.

LET’S EXPLORE YOUR OPPORTUNITY

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