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Service Council inService Podcast Series

Reshaping Warranty in the Age of Intelligent Service
with Josh Russell

Josh Russell, VP of Products for Circuitry.ai to explore how AI is reshaping the service experience for complex and critical equipment. Drawing on decades of experience in warranty systems and service enablement, Josh will unpack why legacy approaches fall short, how AI makes a measurable impact across the service ecosystem, and what this transformation means for the maturity of service organizations.

Listen or watch the podcast on your own time


SERVICE USE CASES

Use Cases enabled by Service AIdvisor 

Field Service

Service AIdvisor for Field Service Technicians

Your technicians can get fast and reliable answers using a simple conversational experience.

Contact Centers

Service AIdvisor for Contact Centers

Boost contact center efficiency and customer satisfaction.

service aidvisor for contact centers

 

Dealers and Service Centers

service-aidvisor-dealer-use-case

Transform dealer and service center effectiveness

Manufacturers depend on independent dealers and service providers for service delivery to their customers, which means service personnel must have deep product knowledge to maintain and repair products effectively.

Dealers and service providers can use Circuitry.ai's conversational interface, PAL, to access a wide range of Advisors offered by OEMs, suppliers, and service information.

With access to Advisors via PAL, dealers and service providers will benefit from:

  • Quicker employee onboarding
  • Increased product uptime
  • Decreased follow-up repairs
  • Improve profit margins on service and parts

Customer Self Service

Service AIdvisor for Customer Self Service

Empower customers to improve experience, efficiency, and value.

Service AIdvisor for Customer Self Service

 

Service AIdvisor for Field Service Technicians

Your technicians can get fast and reliable answers using a simple conversational experience.

Service AIdvisor for Contact Centers

Boost contact center efficiency and customer satisfaction.

service aidvisor for contact centers

 

service-aidvisor-dealer-use-case

Transform dealer and service center effectiveness

Manufacturers depend on independent dealers and service providers for service delivery to their customers, which means service personnel must have deep product knowledge to maintain and repair products effectively.

Dealers and service providers can use Circuitry.ai's conversational interface, PAL, to access a wide range of Advisors offered by OEMs, suppliers, and service information.

With access to Advisors via PAL, dealers and service providers will benefit from:

  • Quicker employee onboarding
  • Increased product uptime
  • Decreased follow-up repairs
  • Improve profit margins on service and parts

Service AIdvisor for Customer Self Service

Empower customers to improve experience, efficiency, and value.

Service AIdvisor for Customer Self Service

 

Featured Content

Service knowledge access with conversational AI

Service AIdvisor transforms your static service manuals, and service-related content into an AI-powered intelligent Advisor for your service teams. We can start loading your data and get your Advisor launched!


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