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LIVE LEARNING SESSION

Designing Autonomous Service Journeys with the TRACK Framework Workshop

October 9th, 2025 | 1PM EST (12PM CST)

Service leaders today face mounting challenges: complex equipment, rising customer expectations, technician shortages, and the pressure to deliver uptime guarantees.

Traditional service models, even when digitized, often leave critical gaps. That’s where Autonomous Service Journeys, powered by Service AI Workers and orchestrated by Decision Intelligence, can help.  

Join us for an informative and interactive workshop to learn how you can drive your service outcomes with an Autonomous Service Journey.


 

Reserve Your Spot Today

What You’ll Learn

In this session, you’ll discover how to design and deploy Autonomous Service Journeys that transform service outcomes by combining decision intelligence with Service AI Workers. Using the TRACK framework (Target, Review, Assign, Capture, Kaizen), we’ll guide you through a structured, practical approach that helps you: 

  • Target the right service outcomes and business objectives. 
  • Review your current processes, systems, and data to identify opportunities for AI augmentation. 
  • Assign the right Service AI Workers (Advisors, Analysts, Agents) to automate decisions and workflows. 
  • Capture the insights, results, and value needed to realize faster ROI. 
  • Kaizen apply continuous improvement approach to ensure AI adoption drives measurable value.


Why Attend

By attending this webinar, you’ll gain a clear, actionable roadmap for building your first Autonomous Service Journey, whether your focus is reducing downtime, improving first-time-fix rates, lowering warranty costs, or scaling service capacity without additional headcount.

 

Your Key Takeaways from this Learning Session

Walk away with a blueprint to kickstart your journey toward autonomous service, a deeper understanding of the TRACK framework, and practical next steps to deploy AI that drives productivity, precision, and profitability.

Meet Your Expert Hosts

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mark-headshot

Josh Russell
VP, Products
Circuitry.ai

Expert in AI-driven service transformation.

Mark Hessinger
Strategic Service Advisor
Mark Hessinger Consulting

Renowned for operational excellence in field service.

 

 

Who is this Webinar For?

  • Service leaders (VPs, Directors, and Managers of Service, Warranty, and Field Operations) 

  • IT and Data leaders driving AI adoption

  • Business transformation and operations excellence teams

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