The same repair.
Another portal.
Teams may re-enter RO details, attach evidence again, and follow brand-specific submission rules—even where existing DMS connections cover part of the journey.
Warranty Data Exchange · WDX
Connect dealers, OEMs, and suppliers through a common exchange for claims, returns, policies, and payment information. Put AI to work on the data between your systems.
A companion to Warranty Decision Intelligence
Built around your authorized systems, programs, and data permissions.
One connected journey. Clear authority at every step.
Less rekeyingReuse the original repair evidence
Cleaner exchangesMap formats and validate fields
Faster resolutionConnect requests and responses
Earlier quality insightTrace claims to components
The gap between systems
Your warranty ecosystem is connected.
Your data often isn’t.
A repair starts in a dealer system. The claim moves to an OEM. Return instructions, supplier evidence, and payment details follow different paths. Every handoff can introduce more work.
The same repair.
Different formats.
Slower answers.
OEM-specific codes, files, and evidence requirements leave suppliers reconciling records before they can resolve recovery cases or investigate quality issues.
Disconnected requests.
Missed context.
Claims, RMAs, inspections, and remittances become separate conversations. Teams lose time finding the right record, owner, or next action.
One exchange. Both directions.
Move the transaction.
Keep the context.
WDX connects source and destination systems while preserving the evidence, identifiers, and responses that make a warranty transaction useful.
A repair order becomes a traceable claim.
Dealer DMS
Repair order, job lines, technician notes, photos, parts, and labor.
WDX
Normalize fields, validate completeness, and route through an authorized interface.
OEM warranty system
Receive the claim and evidence for the OEM’s adjudication process.
Responses back: acknowledgment → information request or correction → claim status → payment reference.
Preserve original repair facts. Route exceptions to an accountable person; never manufacture missing evidence.
Every return request stays linked to the repair.
OEM / supplier
Authorized return request, RMA, retention requirement, and current instructions.
WDX
Match the part and claim, route tasks, and track deadlines and evidence.
Dealer / return center
Confirm custody, shipment, inspection documents, and receipt.
Responses back: shipment reference → receipt → inspection outcome → authorized disposition.
Mandatory return and retention instructions take precedence over AI recommendations.
Deliver the right program context to the right team.
OEM program owner
Approved policies, effective dates, recall or campaign notices, and applicable product scope.
WDX
Distribute versioned updates and link them to affected records and recipients.
Authorized network
Dealer and supplier teams receive the information relevant to their role.
Responses back: delivery acknowledgment → information request → program status or completion record.
Supports operational exchange; statutory recall reporting and regulated customer notices remain governed by the applicable program.
Connect the financial response to the original transaction.
OEM / supplier finance
Remittance, credit memo, adjustment reason, and claim or recovery reference.
WDX
Match references and amounts; flag discrepancies for reconciliation.
Authorized finance team
Review matched status and resolve unmatched or adjusted items.
Responses back: reconciliation exception → clarification → confirmed payment or credit match.
WDX exchanges payment information. Funds movement and accounting approvals remain in the authorized financial systems.
Turn fragmented records into usable component evidence.
OEM recovery / quality
Authorized recovery case, claim evidence, component identity, and inspection results.
WDX
Map supplier formats and codes while limiting evidence to approved data.
Supplier warranty / quality
Review recovery support, investigate failure patterns, and respond.
Responses back: accepted or disputed lines → evidence request → corrective action → credit reference.
Track recovery identified, submitted, accepted, and collected separately. Potential recovery is not realized value.
Multi-brand dealer groups
Many rooftops.
One place to coordinate.
Give centralized warranty teams a common interface across stores and brands. Connect dealer DMS records to WDX, then route each claim through the appropriate OEM interface.
- Consolidate intake, exceptions, ownership, and status across rooftops.
- Apply the right OEM policy, coding, and evidence requirements.
- Bring return requests, payment status, and information requests back to the responsible team.
- Compare processing performance by store and brand without losing local accountability.
Dealer group · Multiple stores and brands
Rooftop ADMS records
Rooftop BDMS records
Rooftop CDMS records
WDXCommon work queue · Brand-specific mappings · Status
OEM AWarranty system
OEM BWarranty system
OEM CWarranty system
Illustrative architecture. Each connection retains its own authorization and transaction scope.
AI that understands the handoff
Translate meaning.
Validate the details.
AI can extract facts from repair narratives and supporting documents, propose source-to-target mappings, and help translate OEM and supplier code sets. Approved mappings become reusable, versioned adapters.
- Normalize structured files and unstructured evidence into a common warranty record.
- Identify missing fields, conflicting values, duplicates, and unsupported codes.
- Explain exceptions with links to their source evidence.
- Flag format and policy changes for review before they affect live exchanges.
SOURCE → COMMON RECORD → TARGET Illustrative
| Source record | Common meaning | Target field |
|---|---|---|
| RO / job line | Repair event | Claim / claim line |
| Technician narrative | Complaint, cause, correction | Required repair evidence |
| Part + supplier reference | Component identity | OEM / supplier cross-reference |
| Return flag + instructions | Return obligation | RMA / retention task |
| Remittance reference | Financial status | Payment / credit match |
01 / UNDERSTANDRead the evidencePreserve source facts and lineage.
02 / REVIEWApprove the mappingTest fields, meaning, and exceptions.
03 / EXCHANGETrack the outcomeCapture responses and reconcile status.
From repair evidence to quality insightConnect the claim, component, inspection, and outcome.
Returns · Recovery · Quality
Carry the evidence
beyond the claim.
Link the original repair to return requests, inspection results, and supplier recovery cases. Help warranty, returns, and quality teams work from a consistent record.
Coordinate returns
Exchange RMAs, retention instructions, shipping references, and proof of receipt.
Support recovery
Deliver the permitted evidence in the supplier’s required format and track disputes and credits.
Connect inspections
Link photos, test results, and No Trouble Found findings to the originating repair.
Inform quality teams
Normalize failure and component data to help WDI surface recurring issues earlier.
OEM or supplier instructions govern mandatory returns and disposition. Dealer reimbursement and supplier recovery remain separate financial obligations.
WDX + WDI
Connected data.
Better warranty decisions.
Bring transaction exchange and decision intelligence together across the warranty lifecycle.
WDX
Warranty Data Exchange
Connect authorized systems, map transaction formats, route evidence, track acknowledgments, and return status to the right party.
WDI
Warranty Decision Intelligence
Evaluate repair evidence, coverage, claim reasonableness, return options, supplier recovery eligibility, and emerging quality patterns.
Answer • Decide • ActExplore Warranty Decision Intelligence
Choose the right operating model
Reduce repeated work.
Keep control of the journey.
WDX can reduce dependence on manual re-entry and selected outsourced processing. Evaluate the full cost—including access, implementation, and retained exception handling.
| Capability | Portals & manual files | Outsourced processing | DMS / point integrations | WDX + WDI approach |
|---|---|---|---|---|
| Transaction flow | People move data between systems. | A service team runs agreed claim tasks. | Automates supported system pairs. | Coordinates authorized, bidirectional lifecycle exchanges. |
| Format & evidence | Manual translation and attachment checks. | Expertise and automation vary by provider. | Mappings depend on connector scope. | AI-assisted mapping, evidence validation, and source traceability. |
| Multi-brand visibility | Often consolidated outside the portals. | Depends on service and reporting scope. | Depends on DMS and OEM coverage. | A common work queue with brand-specific rules and permissions. |
| Returns & suppliers | Separate requests and follow-up. | May require additional services. | Coverage varies by transaction. | Links claims, RMAs, inspections, and recovery cases. |
| Cost & control | Internal labor and rework. | May include fees tied to claim value. | Licensing, access, and maintenance costs. | Assess exchange costs and retained work against your baseline. |
Category-level comparison. Individual offerings vary and can combine these capabilities. WDX scope depends on approved connections and configured workflows.
Designed for controlled collaboration
Share what is needed.
Protect what is yours.
A connected warranty record does not require unrestricted data sharing. Define what each party can access, for which purpose, and under whose authority.
Visit the Circuitry.ai Trust CenterParty-specific access
Separate dealer, OEM, and supplier workspaces with role and transaction permissions.
Minimum necessary data
Share approved evidence and mask restricted fields. Customer details need not travel to component suppliers.
Traceable actions
Retain source references, mapping versions, approvals, and exchange history for review.
Protected ownership
Define retention, export, and permitted use. Align encryption and access controls with your security requirements.
Start with a measurable use case
Prove the exchange.
Then expand the network.
Start with one OEM program, dealer cohort, or supplier transaction. Use Circuit Simulator to assess historical evidence and mapping needs, then validate live exchange outcomes.
First-pass acceptanceHandling effortReconciliation exceptionsReturn complianceQuality data latency
Map the current journey
Confirm source systems, transaction scope, authorizations, data permissions, and the baseline cost of processing.
Replay representative records
Assess mapping coverage, missing evidence, exception patterns, and potential automation with historical claims and responses.
Run a supervised live pilot
Verify submissions, acknowledgments, corrections, returns, and payment matching before expanding to more stores, brands, or suppliers.
Your questions, answered
Built around your
warranty ecosystem.
Does WDX replace the DMS or OEM warranty system?
WDX is designed to connect existing systems. It provides a common exchange and coordination layer while each DMS, OEM platform, and supplier system retains its role.
Can WDX use an existing dealer communication interface?
Yes, where the interface supports the needed transactions and its use is authorized. Confirm read/write access, attachments, responses, payments, and return requests for each connection. API access to ROs alone does not establish a complete claim-to-payment path.
Can dealers submit directly to component suppliers?
Only where the applicable warranty program permits that route. An OEM recovery claim to a supplier is distinct from a dealer claim to the OEM. WDX should follow the authorized payer and recovery relationships.
Can AI decide that a part does not need to be returned?
WDI can help interpret current instructions and recommend return options. Binding return, retention, and disposition requirements remain with the authorized OEM or supplier. No request yet does not mean a part can be discarded.
How can WDX reduce intermediary fees?
By helping internal teams automate work they would otherwise outsource, WDX can reduce reliance on selected processing services, including arrangements priced as a percentage of claims. Validate savings against actual fees, access costs, implementation, and the expert work that remains.
Does a simulator assessment prove live results?
Historical replay can identify mapping gaps and estimate potential improvement. Live pilots are needed to establish actual acceptance, collections, processing effort, and return compliance.
Connect your warranty ecosystem
See WDX and WDI
working together.
- Map a priority dealer, OEM, or supplier exchange.
- Explore AI-assisted mapping and evidence validation.
- Connect claims, returns, inspections, and payment status.
- Define a focused pilot with measurable outcomes.
For OEM service, warranty, claims, returns, and quality leaders—and the dealer and supplier teams they work with.
Request your demo
Tell us where your warranty data needs to go.